Siena Automation Library

Overall Customer Sentiment

Analysis of 146 customer interactions reveals strong product enthusiasm for H2Tab products. However, this positive sentiment is often tempered by significant operational challenges. Addressing these friction points in ordering, subscription management, delivery, and customer service responsiveness is a substantial opportunity to improve retention and capitalize on the product's positive reception.

Key Recommendations

• Overhaul the shipping and delivery system to address widespread delays and tracking issues.
• Fix technical issues with the subscription service, particularly focusing on discount application at checkout and account management functionality.
• Develop a dextrose-free formula option to address health-conscious customers' concerns about sweeteners.
• Implement a more responsive customer service protocol with clear SLAs for email response times and order issue resolution.
• Expand international shipping capabilities with transparent delivery timeframes to capitalize on global demand.

Primary Areas for Improvement Identified

• Shipping and Delivery System:

  Extended delivery times, tracking issues, partial orders.

• Subscription Service Technical Issues:

  Discount failures, account management difficulties, login problems.

• Product Formulation (Dextrose):

  Concerns from health-conscious customers.

• Customer Service Responsiveness:

  Unanswered emails, inconsistent resolution.

• International Market Expansion:

  Clear demand, limited current capabilities.